We hope that your order will be to your complete satisfaction, if however you change your mind please contact us within 30 days a firstname.lastname@example.org with your order number and reason for return. We recommend that you return your goods by Recorded Delivery as a receipt of proof of shipping. All items must be returned in their original packaging and condition. We will not be responsible for the return postage costs unless the goods are faulty then the postage costs will be refunded by us.
Personalised & Bespoke Products Please note: goods that are personalised, bespoke or made-to-order to your specific requirements, are non-refundable, unless damaged or faulty. A spelling error made by you will not be classified as faulty.
All goods should be returned to:
Warehouse Unit 4,
We will write to you by email to confirm receipt of your goods and refund details. Please note that we can only accept return of goods at the above address. Goods purchased at the Bluebell 33 Shop, 39 Baker Street, Weybridge, Surrey, KT13 8AE must be returned direct to the shop. Goods purchased from any other store must be returned to the store where they were purchased.
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